FAQs

Hyperdrive Agile provides five-star rated courses delivered live, in real-time by our Certified Trainers. Our Scrum, Advanced Scrum and Professional Scrum courses are delivered by Scrum Alliance Certified Trainers (CSTs). We also offer ICAgile courses, delivered by certified trainers through the ICAgile accreditation body and Scaled Agile Framework (SAFe) courses that are delivered by certified instructors of SAFe.

Certified Classes Refund / Transfer Policy:

For our regular certified classes, a 90% refund will be issued for requests made at least 14 days in advance of the scheduled class start time. For cancellations made with less than 14 days’ notice, we will allow a one-time courtesy transfer into the next available course. Any additional transfer requests will result in a $100 transfer fee. All refund/transfer requests must be emailed to info@hyperdriveagile.com.

We understand that unforeseen circumstances may occur that interfere with your class attendance. Attendees must contact info@hyperdriveagile.com within 48 hours of the class start time to reschedule if they are unable to attend. Registration will be considered surrendered if no notice is received within the 48-hour window.

Workshops Refund / Transfer Policy:

We understand that circumstances may change, but we regret to inform you that we do not offer refunds for our workshops. Once you have enrolled in a class, your payment is non-refundable. Attendees are allowed a one-time transfer. To be eligible for a transfer, you must request the transfer at least 48 hours in advance of the scheduled class start time. All transfer requests must be emailed to info@hyperdriveagile.com.

If you do not provide at least 48 hours’ notice before the scheduled class start time or fail to attend the rescheduled class, your registration will be considered surrendered. No refunds or additional transfers will be granted, and you will not be eligible for future transfers for that class.

Please email info@hyperdriveagile.com with your course selection and group size for a quote.

We offer Hyperdrive Alumni (those who have previously taken a course with us) $100 off any of our advanced courses:

• Advanced Certified ScrumMaster®

• Advanced Certified Scrum Product Owner®

• Certified Scrum Professional® — ScrumMaster

• Certified Scrum Professional® — Product Owner

• Agile Coaching & Facilitation

• Lean Portfolio Management

• Enterprise Coaching for Agility

• Business Agility Foundations

To redeem this discount, email info@hyperdriveagile.com your name, preferred course and date. Please note, this offer cannot be combined with other discounts and must be redeemed at time of purchase.

American armed services veterans are eligible to receive a 10% discount on all courses. Email info@hyperdriveagile.com with proof of service and your desired class date.

We also offer a Veteran Scholarship Program that awards military servicemen and women the opportunity to attend a CSM or CSPO course at no cost. This program aims to equip veterans with the tools they need to further their job skills and expand their career opportunities as a Certified ScrumMaster (CSM) or Certified Scrum Product Owner (CSPO). Apply here

Please note: Scholarship winners are chosen at the end of every quarter. Winners will be notified via email. Submissions not selected will be kept on file and reconsidered in the next selection cycle.

Yes, all of our courses are all inclusive of any certification and/or exam fees.

Yes, all pricing is displayed in U.S Dollars.

Yes we do! Select “PayPal” during the checkout process to pay later in four (4) monthly installments with 0% interest and no late fees, or choose to pay over 6, 12, or 24 monthly installments. Please note PayPal only offers this service in the US and the UK.

Yes, we can invoice your company for payment. Please reach out to us at info@hyperdriveagile.com for details on our invoicing process.

The 3.5% fee is a credit card processing fee. We also accept check payments and ACH wire transfers if you’d like to avoid the fee. Payment must be secured prior to the class start date. Email us for further information on check or wire transfer payments at info@hyperdrivagile.com

Available for our CSM, CSPO and Leading SAFe class. You may register for our certification bundle during the ticket selection process. Our bundle includes your choice of two (2) courses (CSM, CSPO, Leading SAFe). Please specify your 2nd class date during the registration process. If you have any questions or need to make changes, please contact us at info@hyperdriveagile.com

Available for our Agile Team Facilitator (ATF) and Agile Coaching (ACC) courses. The class flex pass allows you the option to finish your required modules for certification at another time.

Zoom login information and course materials for our online classes will be emailed to you two (2) days prior to the event. If you have not received your course details within the allotted two days, please check your spam/junk folder. You may contact us at info@hyperdriveagile.com with any questions.

The first step toward earning your Scrum Master certification is to take the Certified ScrumMaster® course. It is a 16-hour, live-online classroom training that teaches Scrum values, best practices, and applications, providing a level of expertise above and beyond that of typical project managers. Courses are offered as two-day weekday, two-day weekend or weekday evening courses.

After completing the course, you will take an online test to assess your understanding of the CSM® Learning Objectives. Upon successfully passing the CSM test, you will be able to download and print a copy of your CSM certification and become a member of Scrum Alliance®.

Attending a Certified Scrum Product Owner® course is the first step in your CSPO journey. This course is a 16-hour, live-online class in an interactive format. Courses are offered as two-day weekday, two-day weekend or weekday evening courses. After completing the course, you will have an account created in Scrum Alliance where you will be able to download and print a copy of your CSPO certification. At this time, there is no test requirement to earn a CSPO certification.

Yes, the last step for the Scrum Master certification is to pass an online test Your qualifications will automatically be shared with the Scrum Alliance and you’ll receive a test link via email after completing the training on Day Two. After you pass the exam, you’ll receive another email from the Scrum Alliance to accept their terms and conditions.

No exam is needed for the CSPO certification.

After you receive the test link, the student has 90 days and two attempts to pass the exam. The test consists of 50 multiple choice questions that must be completed in one hour. The student must get 37 out of 50 correct answers to pass. 99% of our attendees pass on the first try!

The CSM test is based on the Scrum Guide. We suggest reviewing your notes from class and thoroughly reviewing the Scrum Guide again before taking the test. Access the Test Content Outline here.

It’s important that people understand Scrum as a framework for agility.

If your focus is on how your team plans and delivers on the requirements, take the CSM first. This course will give you clarity on how and why Agile is effective in planning projects and products with your teams. It helps you learn a new operating model on increasing planning and delivery effectiveness.

If your focus is on what your team plans and delivers, take the CSPO first. This course will give you clarity on who your customer is, what problem are you solving for them, and how to prepare these requirements so that your Agile team can build the right things.

Yes, after completing the two-day training you will be eligible to take the certification exam. A link will be sent to you by Scaled Agile to take the online exam. Students have a 30-day window to access the exam.

Test takers have 90 minutes to complete the 45 multiple choice question exam. A score of 80% (36 correct answers out of 45) is required to pass. Each retake attempt is $50 and is paid to Scaled Agile. The second attempt can be done immediately after the first attempt. If a third attempt is required, the student must wait 10 days to re-test.

To participate in the online course, you’ll need the following:

• A quiet, comfortable place to be for the duration of the class

• An area without distractions (Be mindful of managing potential interruptions like children or pets!)

• Computer (desktop or laptop, though using two screens is recommended if possible)

• Camera and microphone (we’ll have virtual breakout rooms)

• Headset to filter out room noise

• Internet connectivity

• Some familiarity with using Zoom and collaboration tools like Mural or Miro

We ask that you participate like you would if you were in an in-person class with a punctual arrival, full attention and participation (video required) during class time.

Our trainers are mindful of giving breaks throughout the sessions to give everyone a chance to step away to stretch their legs, make a phone call, etc. If you foresee needing more time, please notify your trainer.

Full attendance on-camera is a requirement to earn your certification in any of our classes. If you expect you’ll need to miss class time, please contact us to discuss available rescheduling options.

In order to keep our courses interactive and fun, our coaches have incorporated easy-to-use websites and online collaboration tools to support their lessons, including video breakout rooms to engage and collaborate with your classmates and dive deeper into discussions.

Two days before your class, you will receive an email with instructions on how to download Zoom and their preferred collaboration tool. We ask that you test these tools on your computer in advance of the class to ensure a smooth beginning to your training.

• Create your Scrum Alliance membership account using the link from the Scrum Alliance welcome email received after completing training.

• After you have completed your account setup, find your Member Dashboard and go to Home. From there, click the accept license button to access your CSM test or accept the license agreement for your CSPO certificate. Follow the prompted instructions

• CSMs will need to take and pass the exam for your certification. There is no exam for CSPOs.

• Upon passing the CSM test (37 or more correct answers), you will officially be certified as a Certified ScrumMaster®.

• The best way to validate this is to search the Scrum Alliance member directory for your name. If you are listed as a CSM or CSPO, then you have completed the process!

Finalize your path to getting your Advanced or Scrum Professional certification.

• You will receive an email from the Scrum Alliance asking you to accept the Scrum Alliance terms and conditions for your new certification.

• In addition, please be sure to update your Scrum Alliance profile with at least 12 months (for the A-CSM / A-CSPO) or 24 months (for the CSP-SM / CSP-PO) of work experience. Further details on how to update your experience can be found here.

• The best way to validate this is to search the Scrum Alliance member directory for your name and confirm your certifications. Then you have completed the process!

• Create your Scaled Agile membership account using the link from the Scaled Agile email.

• When you are ready to take the exam, log into the SAFe Community Platform to access the exam.

• Upon passing with a 35/45 or higher, you will earn your Leading SAFe certification!

Finalize your path to getting your certification.

• Take the survey from ICAgile account using the link from the ICAgile email.

• Create your ICAgile account using the link from the ICAgile email.

• After taking the survey, you should receive a second email from ICAgile with your certification confirmation. Then you have completed the process!

There are 2 ways to renew your Scrum Alliance certification:

1. Earn another Scrum Alliance certified certification. Earning another certification will automatically renew any lower level certification. For example: If you already have your CSM and earn a CSPO or A-CSM, your existing CSM will automatically renew for another two years.

2. Earn and claim SEUs (Scrum Education Units), and pay the renewal fee. You can learn more about SEUs on the Scrum Alliance website. Eligible educational activities can include attending a meetup (we host a monthly one), reading a book, watching a video, attending a conference or taking advantage of Scrum Alliance’s free e-learning. Each time you further your education, you can claim these hours on your Scrum Alliance member profile. Generally, one hour of education equals one unit. Please refer to Scrum Alliance for official information.

3. Note: Renewal is only required for the highest-level certification that you hold; any lower level certifications will automatically renew when you submit payment for your highest-level certification.

Your SAFe certification is good for one year from the date of your training (Note: not the date when you pass the exam).

To renew your certification, log into your Scaled Agile account and click on the ”Renew Now” button on the homepage (located at the top of the homepage). If you do not see this button, you can log in and visit this page here.

You will then be presented with the membership renewal options so you can select the membership level that works best for you.

Scaled Agile is constantly revising and improving their framework. You can renew certifications that were achieved on earlier versions of the framework; however, there will be no supporting resources available for this certification. We recommend retaking the newest version of the course and re-certifying. You can search for available classes at our Leading SAFe training page.

ICAgile certifications do not expire and are issued to students upon successful completion of an ICAgile-accredited course.

If you hold a PMI certification, you can self-report your PDUs to PMI.org with the following suggested breakdown. Hyperdrive is considered a third party provider with PMI, but you can still claim your PDUs without the REP ID. Enter “Scrum Alliance” or “Hyperdrive” manually into the provider cell.

Suggested PDU Categories

SEUs (Scrum Educational Units) are used to maintain your certification with the Scrum Alliance. SEUs follow a 1:1 ratio, where one hour of participation or preparation is equal to one SEU.

SEUs can be earned in a variety of ways to show your continued proficiency in the fundamental principles and practices of Scrum such as attending a conference, reading a book or volunteering. Please refer to the chart below for SEUs requirements and certification renewal fees. SEUs can be self-claimed on your Scrum Alliance account.

PDUs (Professional Development Units) are used to maintain your certification with Project Management Institute (PMI). PDUs follow a 1:1 ratio, where one hour of learning/activity is equal to one PDU. You will earn 16 PDUs for the CSM or CSPO course. When self claiming the PDUs at PMI.org, it will not be necessary to enter in an REP ID for Hyperdrive Agile, as we are considered a Third Party Vendor.

CLAIMING PDUs: If you hold a PMI certification, you can self-report your PDUs to PMI.org with the following breakdown.

• Ways of Working (10 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (3 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (3 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

CLAIMING PDUs: If you hold a PMP certification, you can self-report your PDUs to PMI with the following breakdown. Let us know if you have any questions.

• Ways of Working (8 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (4 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (4 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

CLAIMING PDUs: If you hold a certification with PMI, you can self-report your PDUs to PMI.org with the following breakdown. Let us know if you have any questions.

• Ways of Working (4 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (7 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (5 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

CLAIMING PDUs: If you hold a certification with PMI, you can self-report the PDUs to PMI.org with the following breakdown. Let us know if you have any questions.

• Ways of Working (6 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (6 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (3 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

CLAIMING PDUs: If you have a certification with PMI, you can self-report your PDUs to PMI.org with the following breakdown. Let us know if you have any questions.

ACC Class:

• Ways of Working (7 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (7 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (7 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

CLAIMING PDUs: If you have a certification with PMI, you can self-report your PDUs to PMI.org with the following breakdown. Let us know if you have any questions.

ATF Class:

• Ways of Working (5 hours): Knowledge, skills and behaviors related to specific domains of Project, Program and Portfolio Management.

• Power Skills (5 hours): Knowledge, skills and behaviors specific to leadership-oriented, cross-cutting activities that help an organization achieve its business goals.

• Business Acumen (4 hours): Knowledge of and expertise in the industry or organization that enhances performance and better delivers business outcomes.

Hyperdrive does not guarantee job placement after the completion of your training. We encourage you to check out our latest job opportunities on our LinkedIn page and apply based on your experience.

Some advice on landing your first role as a Scrum Master/Product Owner: Like any other role, employers are looking for relevant experience, not just a certification. Though a certification may help set your resume apart from those who don’t have one, networking is key in landing your first role. It’s all about who you know! Try attending meetups and making the right connections to get your foot in the door. Don’t forget to add your new connections on LinkedIn.

You can register for Hyperdrive’s free monthly meetup to expand your network.

Volunteering can also be a great way to gain experience to add to your resume. Silicon Valley Project Management offers volunteer opportunities for those looking to gain experience.

Good luck!

Contact us directly at info@hyperdriveagile.com.